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Whether you need technical assistance, want to explore our documentation, or have a quick question, our team is ready to support you every step of the way.
Frequently Asked Questions
Quick answers to the most common questions about our Studio.
What file formats are supported?
We support
.GLB (Binary glTF) format for 3D models, with a maximum file size of 50MB. GLB is the industry standard for web-based 3D content, combining geometry, textures, and animations into a single optimized file.How do I embed the 3D viewer on my website?
After adding your model (uploaded or AI-generated) and configuring the scene, head to the Publishing section in your dashboard. There you will find a ready-to-use iframe embed code that you can paste directly into your website's HTML. The viewer is fully responsive and works on all modern browsers.
How does AR work on mobile devices?
AR runs straight from the mobile browser with no app download. On iOS, models open in Apple AR Quick Look (a USDZ is generated automatically from your GLB). On Android, BASE uses WebXR in-browser AR (ARCore-backed, material-accurate) with Google Scene Viewer as the fallback. Users launch AR via QR codes or deep links on both iOS (Safari) and Android (Chrome).
What are the AI generation limits?
Each plan includes an AI 3D model generation limit. Free plan: 5 generations in total, a one-time allowance that never resets, Plus: 20 generations/month, Pro: 60 generations/month, and Business: custom allocation. On paid plans limits reset at the beginning of each billing cycle.
How do I customize the AR button and QR popup?
Use the Page Designer in your dashboard to fully customize the appearance of AR buttons, QR popups, viewer controls, and more. You can adjust colors, text, positioning, and branding to match your website's design language.
Can I use a custom domain for my 3D pages?
Custom domain support is coming soon. This feature will allow you to serve your 3D-AR pages under your own brand domain. Stay tuned for updates.
Which AI model should I use - Meshy, Tripo, or Rodin?
All three engines support Text-to-3D and Image-to-3D, so pick based on your priority. Tripo v3.1 is the fastest - ideal for rapid iteration and concept testing. Meshy 6 is the balanced all-rounder with premium PBR materials and up to 4K textures - great for production-ready assets. Rodin Gen 2.5 delivers the highest detail with quality tiers, Hyper Detail surfacing, and polygon counts up to 1M - best when fidelity matters most. You can switch engines per generation right in the 3D Generator.
How do I embed a 3D viewer on my own site?
Embedding is a copy-paste iframe: no build step, no dependencies, fully responsive, and it works on Shopify, WordPress, Webflow and any custom site. You can also drive the embedded viewer programmatically via postMessage for loading, camera and scene control. See the Docs → Embed section for ready-to-use code snippets. A public developer API and SDK are in development - coming soon.
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