Terms of Use

Welcome to the BASE 3D-AR Platform (the "Platform" or "Service"), owned and operated by BASE BROS Bilişim Hizmetleri A.Ş. (the "Company", "we", "us", or "our"), a company incorporated and registered under the laws of the Republic of Turkey, with its registered office in Istanbul, Turkey.

By accessing, browsing, or using the Platform in any manner, you (the "User", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Use (the "Terms"). If you do not agree to these Terms, you must immediately cease all use of the Platform.

1. Definitions

• "Content" means any 3D models, textures, images, scenes, pages, text, data, configurations, or other materials uploaded, created, or published through the Platform.
• "User Content" means Content that is uploaded, submitted, or created by you.
• "Platform Content" means all software, code, algorithms, interfaces, designs, templates, documentation, and other materials provided by the Company as part of the Service.
• "Subscription" means the paid or free plan under which you access the Platform.
• "AI Services" means the artificial intelligence and machine learning features available through the Platform, including but not limited to text-to-3D generation, image-to-3D conversion, and AI-assisted editing.

2. Eligibility

You must be at least 16 years of age to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using the Platform on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3. Description of Service

BASE is a cloud-based platform that enables users to upload, customize, and publish interactive 3D and augmented reality (AR) product experiences. The Service includes, but is not limited to:

• 3D model hosting, rendering, and management
• Real-time scene editor and material editor
• Page designer and deployment tools
• Augmented reality (AR) viewer capabilities
• AI-powered 3D generation tools
• Analytics dashboard and visitor tracking
• QR code generation for AR experiences
• API access (where applicable)

4. Account Registration and Security

To access certain features, you must create an account by providing accurate, current, and complete information. You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms. You may not create multiple accounts, share account credentials, or transfer your account without our prior written consent.

5. Subscription Plans, Billing, and Payments

The Platform offers various subscription tiers (Free, Plus, Pro, Business). Paid subscriptions are billed on a monthly or annual basis, as selected at the time of purchase.

5.1 Payment Processing, Polar as Merchant of Record

All paid subscriptions, one-time purchases, and renewals offered by us are processed through Polar, operated by Polar Software, Inc., a Delaware-incorporated company headquartered at 3500 South DuPont Highway, Dover, DE 19901, United States (polar.sh). The marketing website at basebros.com does not itself collect any payment information; checkouts are hosted by Polar on its own infrastructure.

Polar acts as the Merchant of Record (MoR) and reseller of our products. This means that, for every paid transaction:

• Seller of record: Polar is the seller of the product to you on the invoice, receipt, and on your bank or card statement. The line item will reference Polar or polar.sh.
• Tax collection and remittance: Polar calculates, collects, files, and remits applicable sales tax, VAT, GST, digital service tax, and similar consumption taxes globally on our behalf, in over 200 jurisdictions, based on your billing address and the relevant tax-nexus rules.
• Payment processing: Polar, together with its underlying payment infrastructure provider Stripe, Inc., is responsible for credit and debit card processing, payment authorization, fraud screening, chargeback handling, and PSD2 / Strong Customer Authentication (SCA) for European cardholders.
• Card-data security: Payment-card data is collected and processed by Stripe, Inc., which is certified to PCI DSS Level 1 (the highest level defined by the Payment Card Industry Security Standards Council) and produces annual SOC 1 Type II and SOC 2 Type II attestation reports. We never see or store full payment-card numbers.
• International data transfers: For transfers of personal data from the EEA, the United Kingdom, or Switzerland to the United States, Polar relies on the Standard Contractual Clauses adopted by the European Commission, together with required additional safeguards.

By initiating a paid transaction you also enter into a separate purchase agreement with Polar (the Polar Checkout Buyer Terms), which is governed by Polar's own terms and privacy policy: Polar Master Services Terms · Polar Privacy Policy. We strongly recommend that you review these documents before completing a purchase.

5.2 Recurring Billing, Price Changes, Refunds and Cancellation

• Recurring Billing: Paid subscriptions renew automatically at the end of each billing cycle (monthly or annually, as selected at checkout) through Polar until you cancel. By completing checkout you authorize recurring charges to your selected payment method until you cancel your subscription. Before each renewal Polar may send a reminder email to the address on file.
• Failed Payments: If a renewal payment fails, Polar will retry the payment over a short dunning period and notify you by email. If payment cannot be collected after the dunning period, the subscription may be moved to a past-due state and ultimately revoked, suspending access to paid features.
• Price Changes: We reserve the right to modify pricing at any time with at least 30 days' prior notice. Price changes will take effect at the start of your next billing cycle.
• Refund Policy: We offer a 30-day money-back guarantee on first-time paid subscription plans. If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase date. Fees for elapsed billing periods on existing subscriptions are generally non-refundable. Refunds, where granted, are evaluated consistent with applicable law, our refund policy, and the card-network rules. Because Polar is the Merchant of Record, refunds are issued by Polar back to your original payment method and may take 5–10 business days to appear on your statement. To request a refund, contact us at [email protected] or contact Polar directly at [email protected].
• Downgrade / Cancellation: You may downgrade or cancel your subscription at any time through the Polar customer portal (a self-serve cancellation flow accessible via the link in your purchase-confirmation email) or by contacting [email protected]. Cancellation stops future renewals; access to paid features continues until the end of the current paid billing period.
• Taxes: All prices displayed on the Platform are exclusive of applicable taxes unless explicitly stated otherwise. Where Polar is required by law to collect VAT, GST, sales tax, or other consumption taxes, those amounts are calculated at checkout based on your billing address and added to the order total, then remitted to the relevant authority by Polar on our behalf.
• Currency: Prices are listed in U.S. dollars (USD) by default. Polar may present localized currency or apply foreign-exchange conversion at the time of checkout based on your country; in that case the conversion rate is determined by Polar and Stripe.
• Disputes and Chargebacks: Before initiating a card chargeback, please contact us at [email protected] or Polar at [email protected] so we can attempt to resolve the issue. Chargebacks are handled directly between Polar, your card issuer, and the relevant card network.

6. User Content and Licenses

Ownership: You retain full ownership of all User Content. Nothing in these Terms transfers any intellectual property rights in User Content from you to us.

License to Us: By uploading or submitting User Content, you grant the Company a limited, worldwide, non-exclusive, royalty-free license to host, store, process, render, display, and transmit your User Content solely for the purposes of providing, maintaining, and improving the Service. This license terminates when you delete your Content or your account, except for copies retained in routine backups.

Published Content: When you publish a page or viewer, the Content on that page becomes publicly accessible via the generated URL. You are solely responsible for the Content you make public.

Representations: You represent and warrant that you have all necessary rights, licenses, and permissions to upload and use all User Content, and that your Content does not infringe or violate the intellectual property rights, privacy rights, or any other rights of any third party.

7. Intellectual Property of the Company

All rights reserved. The Platform, including all Platform Content, software, source code, algorithms, APIs, user interfaces, designs, trademarks, trade names, logos (including the BASE and BASE BROS names and marks), documentation, and all other materials related to the Service, are and shall remain the exclusive property of BASE BROS Bilişim Hizmetleri A.Ş. and/or its licensors. These are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

No right, title, or interest in the Platform or any Platform Content is transferred to you under these Terms. You are granted only a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms.

You may not, without the Company's prior express written consent:

• Copy, modify, adapt, or create derivative works of the Platform or any Platform Content
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use the Company's trademarks, logos, or trade names without authorization
• Frame, mirror, or otherwise incorporate any part of the Platform into any other product or service
• Resell, sublicense, lease, or redistribute access to the Platform

8. AI-Generated Content and Third-Party AI Providers

The Platform offers AI Services that generate 3D models from text prompts, single reference images, or multiple reference images (multi-view). These features are powered by integrations with independent third-party AI providers, and the actual model generation occurs on those providers' infrastructure rather than our own. You acknowledge and agree that:

8.1 AI Provider Integrations

The Platform integrates with the official APIs of the following third-party AI 3D generation providers:

• Meshy — operated by Meshy, Inc., a Delaware corporation headquartered in San Francisco, California, United States. Provides the "Meshy 6" model family for text-to-3D, image-to-3D and multi-view-to-3D. Official site: www.meshy.ai.
• Tripo — operated by VAST AI Research / Tripo3D, the artificial intelligence company behind the Tripo3D service. Provides the "Tripo v3.0" model family for text-to-3D, image-to-3D and multi-view-to-3D. Official site: www.tripo3d.ai.

The list of integrated providers may be expanded, replaced, or discontinued at the Company's sole discretion based on quality, availability, pricing, or compliance considerations.

8.2 Functional Equivalence with Provider Platforms

Because the Platform invokes the official APIs of these providers, every category of 3D model that can be generated on the original Meshy or Tripo platforms can also be generated through our Platform, including but not limited to: text-to-3D, single image-to-3D, multi-view image-to-3D (up to four reference images), PBR and non-PBR texture options, multiple polycount tiers (low / medium / high), and triangle / quad topology selection. We expose the providers' underlying capabilities through a unified interface and add project management, a permanent model library, AR publishing, and analytics on top of the raw generation engine.

8.3 Data Transmitted to AI Providers

When you initiate an AI generation, the Platform transmits the following inputs to the selected provider on your behalf: (i) your text prompt, (ii) a temporary, expiring (≤ 30 minutes) URL to any reference image(s) you uploaded, and (iii) the generation parameters you selected (style, polycount, texture, topology). Your account credentials, email, payment information, and other personal account data are not transmitted. Reference images you upload are also stored on our infrastructure under your account so that you and our administrators can review or delete them later.

8.4 Provider Terms and Content Policies Apply (Incorporated by Reference)

Use of AI generation features is also subject to the terms of service, acceptable use policies, content policies, and privacy policies of the respective provider. The terms, content rules and acceptable-use policies of Meshy and Tripo are incorporated into these Terms by reference and apply with equal force when you use AI features on our Platform. Any input or output that would violate a provider's policy if generated directly on that provider's own platform is equally prohibited on ours. The current versions of these documents are available at:

• Meshy Terms of Service · Meshy Privacy Policy
• Tripo Terms of Service · Tripo Privacy Policy

It is your responsibility to review the current version of each provider's policies before submitting inputs to that provider. If you do not agree to a provider's terms, you must not use AI generation features that route to that provider. You can always continue to use the non-AI features of the Platform (manual GLB upload, scene editor, page designer, AR publishing, analytics) without engaging any third-party AI provider.

8.5 Ownership, Uniqueness and User Responsibility

• AI-generated outputs are User Content produced in response to inputs you supplied; they are attributed to the user who initiated the generation.
• The Company does not pre-screen, moderate, review, or curate AI inputs or outputs. Generation requests are sent directly to the selected provider's API and the resulting model is returned to your account without human review on our side.
• You are solely responsible for the prompts, reference images, and other inputs you submit, and for the use you make of any resulting outputs — including verifying that they comply with the policies of the underlying provider, with these Terms, and with all applicable laws in your jurisdiction.
• You are responsible for obtaining any rights, licenses, or consents required to use the inputs you upload (including, but not limited to, copyrights and the rights of any individual depicted in a reference image).
• AI-generated outputs are not guaranteed to be unique; similar or identical outputs may be produced for other users of either the Platform or the underlying provider.
• The Company makes no representation or warranty regarding the accuracy, originality, non-infringement, fitness for purpose, or suitability of AI-generated outputs.
• AI generation quotas are subject to your subscription plan limits and to the operational quotas the underlying providers grant to the Company.
• We reserve the right to modify, update, suspend, or discontinue AI features (or to switch the underlying provider mix) at any time, with or without notice.

8.6 Reporting and Enforcement

If you believe that AI-generated content on the Platform violates these Terms, the policies of the underlying provider, or applicable law, please report it to either [email protected] or [email protected]. We will review verified reports and may, at our discretion, remove the content, suspend or terminate the responsible account, and notify the underlying AI provider. We may also share information about violations with the relevant provider so that the provider can apply its own enforcement actions on its side.

9. Acceptable Use Policy

You agree not to use the Platform to:

• Upload, transmit, or distribute content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party
• Distribute malware, viruses, worms, trojans, or any other harmful or destructive code
• Attempt to gain unauthorized access to the Platform, other user accounts, or connected systems
• Interfere with or disrupt the integrity or performance of the Platform or its infrastructure
• Use automated means (bots, scrapers, crawlers) to access the Platform without authorization
• Use the Platform for any illegal, fraudulent, or unauthorized purpose
• Circumvent any usage limits, quotas, or restrictions imposed by your subscription plan
• Engage in any activity that could damage, disable, overburden, or impair the Platform

10. Third-Party Services

The Platform integrates with, depends on, or links to a number of third-party services, including but not limited to:

• Cloud Infrastructure: DigitalOcean, LLC (object storage and compute)
• Database: MongoDB Atlas
• Authentication: Google LLC — Google OAuth / Google Sign-In
• AI 3D Generation Providers: Meshy, Inc. (www.meshy.ai) and VAST AI Research / Tripo3D (www.tripo3d.ai) — see Section 8 for the full scope of data sharing and provider links.
• Payment Processing & Merchant of Record: Polar Software, Inc. (Dover, Delaware, USA, polar.sh), with payment-card processing performed by its infrastructure partner Stripe, Inc. Polar handles all paid transactions, taxes, fraud screening and chargebacks as our Merchant of Record. Stripe is PCI DSS Level 1 and SOC 2 Type II certified. See Section 5.1 for the full scope.
• Email Delivery: transactional email service providers

Each of these third-party services is governed by its own terms of service and privacy policy. The Company does not control and is not responsible for the availability, accuracy, content, security, or practices of any third-party service. Your use of an integrated third-party service through the Platform constitutes acceptance of that service's own terms.

11. Service Availability and Modifications

We strive to maintain high availability and performance of the Platform. However, we do not guarantee uninterrupted, error-free, or secure access to the Service. We may, at our sole discretion:

• Perform scheduled or emergency maintenance that may temporarily affect availability
• Modify, update, or enhance any features or functionalities of the Platform
• Discontinue any part of the Service with reasonable prior notice

12. Termination

By You: You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Service ceases immediately.

By Us: We may suspend or terminate your account, without prior notice, if you breach these Terms, engage in fraudulent activity, or if required by law. We may also terminate inactive accounts after 12 months of inactivity with prior notice.

Effect of Termination: Upon termination, we may delete your User Content and account data within 30 days, except where retention is required by applicable law or legitimate business purposes. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7, 13, 14, 15, and 16.

13. Indemnification

You agree to indemnify, defend, and hold harmless BASE BROS Bilişim Hizmetleri A.Ş., its officers, directors, employees, agents, subsidiaries, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of a third party; or (e) your violation of any applicable law or regulation.

14. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BASE BROS BİLİŞİM HİZMETLERİ A.Ş., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts and enforcement offices of Istanbul, Republic of Turkey (Istanbul Courts and Istanbul Enforcement Offices).

Notwithstanding the foregoing, we retain the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

17. Export Controls

You agree to comply with all applicable export and re-export control laws and regulations, including but not limited to applicable sanctions programs. You may not use or access the Platform if you are located in a jurisdiction where such use would violate applicable export control laws.

18. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, network infrastructure failures, strikes, or shortages of materials or energy.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties.

20. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and the Company regarding the use of the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and the Company with respect to the subject matter hereof.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of the Company. The Company may freely assign or transfer these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

22. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to registered users via email or through an in-platform notification at least 15 days prior to the effective date of the changes. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform.

24. Contact Information

For any questions, concerns, or notices regarding these Terms of Use, please contact us at:

BASE BROS Bilişim Hizmetleri A.Ş.
Istanbul, Turkey

General & Legal Inquiries: [email protected]
Technical & R&D: [email protected]
Web: www.basebros.com